When Apple launched MobileMe last Friday, most of the focus was on the activation problems everyone was having with their new or newly updated iPhones. However, the iPhone problems weren’t the only thorn in Apple’s side that day. Many MobileMe subscribers were not able to login at all on Friday. Others were couldn’t sync or found out that the “push” service, which was promised to push updated info on your calendar to all your devices instantly, was seeing a 15 minute delay on all your devices except the iPhone.
Fortunately, Apple made an announcement on Wednesday that acknowledged the problems. With their apology they are “giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge.”
This move is more evidence that Apple is still taking the right steps when it comes to taking care of their customers. Anyone can search for and find horror stories on the Internet that are the exception, but the MobileMe situation makes it clear that they want to keep the masses happy, even after closing the sale.
Click to see the text from the email that MobileMe subscribers received…
