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iPhone 3G Exchange Support

I cannot find any definite word on AT&T’s web site on whether or not a person will need the AT&T business data plan ($45) to sync with an Exchange server and Outlook at work

According to CNET, “a business data plan is required when using iPhone to access corporate e-mail, company intranet sites, and/or other business solutions/applications.”  But the link they reference doesn’t mention it as a requirement, though it is implied.

The most confusing part is that original iPhones will get Exchange server support with the 2.0 software update, and AT&T hasn’t said that these original iPhone users will need to change their data plan to use the Exchange feature.

I’m betting that my personal data plan will allow me to access my Exchange Server at work without a problem.  We’ll see about that tomorrow!

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  1. July 15, 2008 at 2:03 pm

    I am trying to set up Exchange on an Iphone w/o the business plan. It is not working, even though it is not getting any errors related to authentication. I am wondering if it is due to no business plan.

  2. July 15, 2008 at 2:18 pm

    Interesting… I’ve been able to set up my Exchange account with no problem, without a business plan from ATT.

    One thing I noticed though: when I’m on the wireless network within the building where I work, I cannot connect to the Exchange server here. I’m sure that’s due to an internal restriction.

    But when I’m anywhere outside the office using 3G or some other Wi-Fi, it works fine.

  3. July 15, 2008 at 4:18 pm

    The reason that it will not work inside your building is firewall related. We have this issue with Remote Web Access.

    I am still having problems with this Iphone on my Small Business Server w/Exchange and it seems to be set up correctly. I got past all of the authentications issues and it just won’t sync the folders.

  4. Ryan
    July 17, 2008 at 8:25 pm

    I tried setting up my edge iPhone with no luck. I talked with Apple and AT&T and I can confirm that a biz plan is required (like with blackberries) for exchange support. However (this is where it smells like class action) you cannot use exchange with the edge phone but it has he features. They are forcing users to get the 3g. Personally it’s dissapointing. Same CPU same everything except 3g. I am around wifi 80% of the time why pay more for the same, makes no sense.

    I am going to start a petition!

    [I type this all on my phone so please excuse any mistakes]

    (r)

  5. July 17, 2008 at 10:11 pm

    I would love to hear from anyone who has figured out why some users can set up Exchange without a biz plan while others cannot. I’m baffled.

    Also, if ATT is telling you that you have to get the 3G in order to use Exchange, then I smell something rotten. I hope we get some clarity on this soon.

  6. George
    July 19, 2008 at 6:51 am

    I have had zero problems with Exchange on the 3G iphone, as well as using EDGE on the first generation iPhone. The problem is not with the iPhone, but that you are setting it up incorrectly. It works flawlessly. You just need to get the right settings from your IT administrator.

  7. George
    July 19, 2008 at 6:52 am

    Also, I do not have a business plan and it causes no problem in using Exchange whatsoever.

  8. MSbug
    July 21, 2008 at 1:24 pm

    Jason, George,

    Do you mind listing the steps for iPgone 3g for configuring exchange. I am using the MS Exchange option to add my exchange e-mail account, entering my domain name, server name, username and password correctly but I cannot even get it to see e-mail or folders. It gives me a certificate error when trying to validate account. I select ‘Accept’ and then it says account validated. But no e-mails after that.

    I also tried turning off SSL, but still same problme, no e-mails.

  9. July 22, 2008 at 4:38 pm

    MSbug: The steps you listed are correct…

    – Add Exchange E-mail account
    – Enter domain name,
    – Enter server name,
    – Enter username and password

    Sounds like you are one of the lucky ones having trouble getting your Exchange server to respond to your iPhone, even though you are taking the right steps. Wish I had more answers on it for you.

  10. September 15, 2008 at 10:25 pm

    Any advice on how to configure my entourage so that the messages I send from iphone 3G are shown in my sent folder? As of right now the message that show up there are code.

    I am using my exchange webmail address as a domain. Everything else is bang on.

    Thanks

    Eric

  11. September 18, 2008 at 11:01 am

    I haven’t seen that problem. Could be that an Apple bug fix is needed on that.

  12. Louie
    September 18, 2008 at 11:21 pm

    I notice from reading the site no one has mention this. Let say you dont have a business plan and your able to setup your exchange server. Now since the iphone needs the regular data plan will you be charge extra for setting up the exchange? I would hate to setup and run it for a month then get this big giant bill for setting up my exchange thing…

    If anyone has setup this and has not bee changed anything then I guess I could set it up.

    Just a thought

  13. GK
    September 29, 2008 at 11:54 pm

    Did anyone find the solution to “Cannot get mail – server authentication failed” problem? I have set up my exchange account and it was verified too. However after that i m not getting any mails in the inbox. When I try to refresh i get the above mentioned error!!!!!
    Any help would be appreciated!!!!

  14. Ric
    October 29, 2008 at 7:35 pm

    I am considering getting an Iphone G3 for use with our mail system, an exchange server.

    If I do, will I be able to modify: tasks, contacts, calendar etc? In general any thoughts on the iphone to replace a pda?

    Thanks

  15. jon
  16. JB
    January 7, 2009 at 1:14 am

    Let me clear up a few things boys…

    The people that cannot access the exchange server at the office but works everywhere else.. this is not a router issue. From inside your own network you cannot resolve external DNS names that reside on your local network. You need to get the IT bloke to make sure he sets things up so that you can resolve the server.yourdomain.com from inside the local network. Plain and simple. He will know what to do.

    Another thing, and let me be clear. The requirements for using an iphone with exchange are this:

    1) you don’t need 3g to do shit. You can use wifi to access the internet and therefore can use Exchange Active Sync to check exchange mail, etc. Apple licensed Active Sync from MS. You don’t need to buy jack shit from your phone ISP (in otherwords, don’t get taken behind the barn by at&t and sign up for them to host your exchange account.. rubbish.)

  17. January 26, 2010 at 11:54 am

    Good review, covers all the points I would have thought about.

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