Home > apple > Apple Handles MobileMe Mess Up With Class

Apple Handles MobileMe Mess Up With Class

MobileMe

When Apple launched MobileMe last Friday, most of the focus was on the activation problems everyone was having with their new or newly updated iPhones.  However, the iPhone problems weren’t the only thorn in Apple’s side that day.  Many MobileMe subscribers were not able to login at all on Friday.  Others were couldn’t sync or found out that the “push” service, which was promised to push updated info on your calendar to all your devices instantly, was seeing a 15 minute delay on all your devices except the iPhone.

Fortunately, Apple made an announcement on Wednesday that acknowledged the problems.  With their apology they are “giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge.”

This move is more evidence that Apple is still taking the right steps when it comes to taking care of their customers.  Anyone can search for and find horror stories on the Internet that are the exception, but the MobileMe situation makes it clear that they want to keep the masses happy, even after closing the sale.


Here is the email that MobileMe subscribers received:

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word “push” in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe “cloud,” changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word “push” until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.

We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,

The MobileMe Team

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