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iPhone 3G Exchange Support

July 10, 2008 17 comments

I cannot find any definite word on AT&T’s web site on whether or not a person will need the AT&T business data plan ($45) to sync with an Exchange server and Outlook at work

According to CNET, “a business data plan is required when using iPhone to access corporate e-mail, company intranet sites, and/or other business solutions/applications.”  But the link they reference doesn’t mention it as a requirement, though it is implied.

The most confusing part is that original iPhones will get Exchange server support with the 2.0 software update, and AT&T hasn’t said that these original iPhone users will need to change their data plan to use the Exchange feature.

I’m betting that my personal data plan will allow me to access my Exchange Server at work without a problem.  We’ll see about that tomorrow!

Will AT&T Screw Up the iPhone 3G Launch?

July 8, 2008 Leave a comment
iPhone Line
(Photo Credit:FiddybobiddyFiddy/Flickr)

The first iPhone launch was almost too easy.  Create the best handheld combo-technology device ever made and then sell, sell, sell.  Correction:  create lots of hype before launch day, and sell, sell, sell after watching a line form at most stores.

The iPhone 3G launch may not be as easy.  The problem comes down to three words:  “in store activation.” It can take anywhere from 10 minutes to almost an hour to setup an account and activate a phone at an AT&T store and this year no one will own an iPhone 3G without a contract through AT&T.

The math is a little scary.  Let’s say that a store has 40 people in line when the doors open on Friday at 8:00 a.m. and it takes an average of 20 minutes at a time to get someone through the purchasing/activation process.  The AT&T store I was in today had 6 employees working the desks, so with that kind of staffing, they’ll get through that 40-person line in a couple of hours.

However, we haven’t considered the unknown factors, like the network going down under an unusually heavy load.  So the line keeps growing while they get their systems back online.

Compare this to last year, when the buyer walked into the store, grabbed an iPhone and an accessory, and then swiped his credit/debit card.  If they took their time it was a five minute transaction.

Apple and AT&T are hoping at avoid a lot of potential bad press by having a smooth launch day.  However, for those going in early to wait in line, I highly recommend taking along a few extra doses of patience… just in case.

iPhone 3G FAQ

July 7, 2008 Leave a comment

There is an excellent FAQ about the iPhone G3 launch at CNET’s One More Thing blog.  Check it out at CNET.

Excerpt:

Is there going to be a long line like last year?

Probably. The lines might not stretch as long as they did last year, but lines for Apple products and shows aren’t so much about the products or events themselves; many times, people view the line-waiting experience as a community gathering of like-minded souls who want to be a part of something Apple-related.

I’m sure that there are people who will want to be able to say they were first to buy both the original iPhone and the second-generation model, just as there are people ruing the fact that they missed out on all the fun of the original “iPhone Day.”

At least a few people will camp out for the chance to buy the iPhone 3G on day one.
(Credit: Caroline McCarthy/CNET News.com)
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